Shipping Policy

At Kunlun Aura, we craft wearable energy art infused with the primordial essence of China’s sacred Mount Kunlun. To ensure your precious pieces—whether banded citrine bracelets or moss agate pendants—reach you safely and swiftly, we’ve partnered with trusted global logistics providers and refined our shipping process to align with our brand’s commitment to quality.

1. Order Processing & Dispatch Time

  • Dispatch Guarantee: Every order (from energy-infused jewelry to limited-edition pieces) will be carefully inspected, packaged, and shipped within 48 business hours after payment confirmation—we handle each piece with the same care as we craft it, preserving its energetic resonance during transit.
  • Exceptions: Orders placed on weekends, public holidays, or during seasonal limited-edition launches will be dispatched on the next business day. If your chosen piece is temporarily out of stock (e.g., rare scenic moss agate designs), our customer service team will email you within 24 hours to share a restock timeline or offer alternative energy art options.

2. Delivery Timeframe & Logistics Partners

To ensure your pieces arrive in pristine condition, we’ve partnered with industry-leading logistics providers tailored to your region:
Region
Primary Logistics Partners
Estimated Delivery Time (After Dispatch)
North America (US/CA)
USPS Priority Mail, FedEx Ground
7–10 business days
Europe (UK/DE/FR/IT/ES)
DHL Express, Royal Mail Tracked
7–10 business days
Oceania (AU/NZ)
DHL Express, Australia Post
8–12 business days
Asia (JP/KR/SG)
DHL Express, SF Express
5–8 business days

  • Notes:
  • "Business days" exclude weekends, local public holidays, and customs clearance time (a necessary step to protect your pieces from transit risks).
  • For limited-edition or high-value pieces (e.g., collector’s grade banded citrine bangles), we default to DHL Express with signature confirmation—you’ll receive an email alert once your order is en route.

3. Shipping Fees, Free Shipping & Remote Area Surcharge

3.1 Standard Shipping Fees & Free Shipping Eligibility

Shipping Type
Applicable Orders
Fee Amount
Standard Shipping
All orders below the free shipping threshold
$6.99 USD
Free Standard Shipping
Orders with a total of $99.99 USD or more
$0.00 USD (auto-applied at checkout—no coupon needed for your energy art)

3.2 Remote Area Surcharge

Due to limited logistics coverage in certain regions, a remote area surcharge will apply to orders shipped to the following areas (surcharge is calculated to ensure reliable delivery of your delicate pieces):
Region
Remote Areas (Examples)
Surcharge Calculation
North America
Alaska, Hawaii (US); Northern Territories (CA)
$8.99 USD per order (fixed)
Europe
Iceland, Faroe Islands, parts of Northern Sweden
10% of order total (min. $7.99 USD)
Asia/Oceania
Remote islands (e.g., Maldives, French Polynesia)
$12.99 USD per order (fixed)

  • How to Confirm: The surcharge will be automatically displayed at checkout once you enter your shipping address. If you’re unsure whether your location is classified as "remote," contact our customer team with your postal code for verification.

4. International Shipping

We ship our energy art to most countries/regions worldwide (excluding destinations with import restrictions on crystal/jewelry items). Key notes for international orders:
  • Customs & Duties: Import duties, taxes, or fees imposed by your local customs authority are the recipient’s responsibility. To help you prepare, we include a detailed "Product Certificate" (stating the piece’s material—e.g., natural banded citrine, moss agate—and value) in every international package.
  • Prohibited Regions: Currently, we cannot ship to countries with strict crystal/jewelry import regulations (e.g., certain Middle Eastern nations). If your location is restricted, our checkout page will alert you, and our team can assist with alternative solutions.

5. Shipment Tracking

  • Once your order is dispatched, you’ll receive an email with:
  1. A unique tracking number (linked to our logistics partner’s platform).
  1. A brief note on "Caring for Your Energy Art During Unboxing" (aligning with our focus on preserving your piece’s essence).
  • If you don’t receive the tracking email within 48 hours, check your spam folder or contact us—we’ll prioritize resolving tracking issues for your piece.

6. Special Notes for Shipping

  • Address Accuracy: Your piece is crafted with unique natural textures (e.g., one-of-a-kind moss agate patterns). Please ensure your shipping address (including apartment numbers, postal codes) is complete—we cannot be liable for delays or loss caused by incorrect addresses, as re-shipping unique pieces may require additional production time.
  • Undelivered Orders: If your piece is returned due to "recipient uncontactable" or "address unknown," we’ll email you within 3 business days. You may choose to:
  1. Re-ship (additional shipping fee applies, plus remote area surcharge if applicable).
  1. Request a refund (excluding original shipping fees—we’ll deduct a small handling fee to cover inspection and repackaging of your energy art).
For any shipping questions about your energy art, contact our dedicated customer team at support@kunlunaura.com or via the "Contact Us" form on our website—we’re here to ensure your piece’s journey to you is as harmonious as its creation, reflecting Kunlun Aura’s commitment to quality at every step.